Jianming S

Dec 1, 2025

5.0

We had long heard many remarkable compliments about Burj Al Arab, including its luxury, its prestige, its services, and its caring attention to guests. Some of these sounded almost too good to be true. We selected this iconic hotel for our annual family vacation of 2025 to experience it ourselves. It turned out to be a fantastic decision. From the moment we arrived at the front gate, we were surrounded by extraordinary hospitality. Our suite was ready for us three hours before the regular check-in time. This allowed us to be well prepared for our desert safari tour. Our two-bedroom suite is superb and thoughtfully designed. All furniture is well positioned, the golden tones are glorious with refined Arabic style. The suite is extremely spacious and the functional layout is clearly divided. It is perfect for a family vacation with privacy. If these observations sound expected, I would like to note a few warmly felt experiences. When we first entered the suite, we found everything fantastic, except that part of the exterior view was blocked by the white poles. That initially caused a little disappointment. I sent a message to the E-butler to express the concern and quickly received a response explaining the external architectural structure. To be honest, I had not examined the building’s exterior closely and still maintained the concern. Brandon, the front office team lead, made an extraordinary effort to assist. He located another suite for us and very kindly offered a suite swap. He even escorted my wife and me to view the identified suite and made sure that we appreciated the improved exterior view. He also arranged butlers to assist with a smooth move. This effort was well beyond expectation. A suite swap of this scale is certainly not trivial. We deeply appreciate the team’s attention, especially Brandon’s thoughtful help. I would also say that if I had better understood the building structure earlier, I would not have raised the concern and would have stayed in the original suite, which was itself beautiful. Another request I made was to check the feasibility of extending the check-out time by two hours, since we had a very late flight. These two extra hours would give us significant flexibility for planning activities on the departure day. I fully understood the hotel’s high occupancy and operational constraints and stated we were happy to follow the regular check-out if needed. A little unexpectedly, our request for the two-hour extension was kindly approved. This made our last day more relaxed and efficient. The E-butler service is highly responsive and coordinated each request quickly and accurately with the respective teams. In addition, the in-person butlers are extremely professional, kind, and show great willingness to assist. It is also very pleasant to have casual conversations with them. I would like to give special recognition to Marmar, Edwin, Marvin, and Aldrin, expressing our sincere appreciation. Finally. When we returned to our suite on the last evening, our whole family was pleasantly surprised by the charming setup prepared for us. The cute cake, the roses, the lovely bears, and the fine boxed bath salts created a delightful scene. These thoughtful touches truly impressed us. Many thanks from the She family. Your excellent hospitality made every day of our stay shine. In summary, we have enjoyed a wonderful family vacation at Burj Al Arab. The team has played an essential role in making our family experience perfect. Thank you. We look forward to returning.

Vadim

Nov 30, 2025 • Murmansk, Russia

4.0

В самопровозглашённом 7-звёздочном (кстати, почему не 10-ти?) отеле, конечно, лучше пожить, но это удовольствие для немногих. А вот если только посмотреть, то знаковый сайт Дубая надо рассматривать, конечно, с пляжа, где он, действительно, смотрится как "Парус". Мы же были рядом, но сзади. И в этом ракурсе он не впечатлил особо. Просто необычное по форме здание...

cristina

Nov 29, 2025 • Florence, Italy

5.0

Posto incantevole ero già stato in questo posto e come le altre volte continua ad essere un posto meraviglioso , camera bellissima ( anche se ci vorrebbe un piccolo intervento nel marmo della vasca da bagno ) ma come al solito tutto il resto è top prodotti Hermès tra voi i profumi sia uomo che donna in regalo tutto Hermes , la colazione devo essere sincero preferisco quella del jumeirah al quasar e jumeirah zabel ma non tutto può essere perfetto , la piscina interna è semplicemente meravigliosa . Esterno super Dimenticavo grazie al maggiordomo e ai ragazzi che appena esci oppure hai bisogno entrano subito a rimettere la camera top 🔝 Ci rivedremo a marzo Cristina e davide

M Sheraz

Nov 29, 2025 • United Arab Emirates

5.0

we travel we swim we eat, a perfect place for entertainment with family and friends, its now on top of my list, and will miss this tour ,

Pluma Blanca 2025

Nov 20, 2025 • Gifu Prefecture, Japan

4.0

The Burj Al Arab in 2025 dazzles like a sail in the desert sun—its iconic silhouette now enhanced by cutting-edge tech and eco-luxury. From AI-personalized suites to sky-high dining with drone-delivered delicacies, it redefines opulence.

Gem & Simon

Nov 10, 2025 • Norwich, United Kingdom

4.0

It’s was an experience to take a look inside the Burj al Arab. The atrium is a sight to behold. The suites that we were taken around to experience were great to see but it seems strange that there is a royal suite and “the most expensive suite” but they’re not used. The staff were attentive and clearly wanted to tell you about the hotels history and its making which was very interesting. I don’t feel I need to visit again. I would recommend it as something interesting to visit but just all felt very fake.

מודי

Oct 27, 2025 • Tel Aviv, Israel

5.0

בורג אל ערב מלון מיוחד שנותן חוויה של פעם בחיים שירות שאין בשום מלון אחר בעולם והיינו בהרבה מלונות חדרים מדהימים נקיים ונעימים ונוף מרהיב אוכל ברמה הגבוהה ביותר אדיבות ונתינה של מנהלי המלון כל שאתה רוצה תקבל תודה רבה על הזכות להיות אורח במלון ונתראה בקרוב

M B

Oct 27, 2025 • Odessa, Florida

5.0

We stayed at the Burj Al Arab for 2 nights on our stopover in Dubai. We had high expectations with all the hype the hotel receives online. Somehow it was even better than expected. Everything is over the top, bigger and better than expectations. Truly a unique property.